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Payment Solutions Driven By Perfection

Technical Support Specialist

Location: Bnei Brak - Israel

Position Overview:

The TechOps Specialist is responsible for the smooth functioning of the payment infrastructure and operational environments that support Fibonatix’s payment applications. This is done by providing Tier 2 support to various internal functions as well as acting as a liaison with our partners for Tier 4 related issues.

A TechOps Specialist is a full-time position reporting to the CTO.

Main Responsibilities:

  • Configuring new clients on various internal systems.
  • Assisting in technical integration efforts from potential and existing clients.
  • Changing settings and configurations according to various needs and requirements from both internal and external parties.
  • Providing support for internal departments (and sometimes also external parties) and helping to debug integration issues.
  • Providing relevant training for other Fibonatix employees.
  • Contributing to the team with development ideas and suggestions regarding implementation of our internal systems.

Required Skills:

  • Knowledge of Web Standard (HTML, CSS, JavaScript).
  • Good understanding of the concept of API.
  • Good understanding of the concept of HTTP Requests (POST/GET).
  • Proficiency in Markup Language (xml, Json).
  • Microsoft Office Suite proficient: Outlook (A), Word (A), PowerPoint (A), Excel (A).
  • Linguistic Competence: English, Hebrew.
  • Good time management and organization skills including the ability to prioritize and triage assignments.

The ideal candidate will be:

  • Tech-savvy.
  • Fast and independent learner.
  • Attentive to details.
  • Able to handle pressure and meet deadlines.
  • Self-motivated and self-disciplined, able to work independently and with minimal guidance.
  • Good team player.

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