FIBONATIX PAYMENT FAQs

Got a question about Fibonatix’s platform and payment solutions? Browse the Fibonatix payments FAQs and find answers to the most common payment-related questions we receive from clients. 

Getting Started with Fibonatix

  • When your systems are optimised you can focus on important, growth-generating business objectives. That’s why we ensure every aspect of your payment processing infrastructure is stable and dependable, while providing an easy-to-use payments dashboard that provides useful business insights and data. 

    Our solutions ensure smart traffic management and payment optimisation that can positively affect your business approval ratio, for example, and we also provide personal consultation for the payment process and action items that can improve your business’s income and operations, ultimately supporting your business growth.

  • For over a decade, we have worked with various businesses from across many different industries. This experience enables us to effectively serve a broad range of low- and high-risk businesses working in a range of industries, including:

    • Nutraceuticals 
    • Dating
    • Digital goods
    • Low-risk eCommerce
    • Crypto 
    • Forex
  • We are an FCA-regulated, global payment service provider who genuinely cares about your business success. We believe every business deserves a real chance at succeeding, so we put our heart and soul into providing you with solutions that work.

    We provide customised payment processing solutions and support services across a wide range of industries, shaped by our unmatched payments knowledge and expertise gained from over a decade of experience. We work with your business to give you the cutting-edge payment solutions you need, while also providing you with a dedicated, personalised support experience

    With Fibonatix, you’ll find transparency in every aspect of the payments journey, with a simple pricing structure and clear onboarding processes and timelines, and we instil a sense of confidence in your payment infrastructure, delivering a smooth payment experience both you and your customers can depend on.

  • Whether you want to open a processing account or an APM account, we make sure that it’s as simple and efficient as possible. Opening an account depends on your business – once you have all the necessary business documents readily available, the rest of the process is on us.

    Get in touch with us to learn more about opening a payment processing account.

  • From a B2B point of view, we operate in EEA countries, but for B2C, we support countries all over the world. In other words, we only support merchants operating in EEA countries, but we can process payments from across the world.

  • Our payment solutions support over 150 currencies globally.

  • Fibonatix supports a wide range of payment methods, including card and non-card presence. We support card payments via Mastercard, Maestro, Visa and American Express, plus alternative payment methods (APMs), such as Apple Pay, Google Pay, Skrill and Rapid Transfer.

    Read more about our payment processing solutions.

  • The onboarding process varies depending on various parameters, for example, the type of merchant you are and your business model, your industry, the complexity of your business, etc. On average, however, onboarding with us takes up to 5 days for low-risk businesses and up to 21 days for high-risk businesses.

    Get in touch to learn more about Fibonatix’s onboarding process.

  • Our pricing varies depending on several factors, including your business type, risk level, business maturity, target markets, etc. For further information, please contact us or send us an email.

Your Fibonatix Account

  • All your payment data is displayed in a user-friendly account dashboard that is simple to navigate. Existing clients can log in to their accounts to view their payments and transactional data.

    For more information, check out our payment reporting and data system page.

  • You can easily integrate the Fibonatix payment gateway with your eCommerce website or online store, including Wix, U Commerce and Magneto sites, or your CRM system, using our payment gateway API. If you’re a developer, you can view our payment gateway API documentation here.

  • Payment reports are provided to you on a regular basis, depending on your payment activity frequency, and most of the reports can be generated directly from our transaction dashboard system.

    You also receive a regular financial statement which lists all the processing data of the previous cycle, including your business’ turnover, chargebacks, refunds and fees.

    “Approval Ratio” reports are also provided, which include a statistical breakdown of all your transactions for each calendar month, including the percentage of successful transactions in relation to rejected transactions, conclusions and steps you can take to grow your business.

Collaborating with Fibonatix

  • We’re always here for you and ready to help with your payments!

    You can either email us directly or get in touch via our website, and we’ll get back to you promptly.

  • You can refer clients and business associates to Fibonatix for any of their online payment needs by becoming a Fibonatix Introducer

    Once you’ve made the initial introduction, we’ll ensure that the clients you refer to us are well looked after and receive the perfect payment solution for their individual business needs. 

    Feel free to contact us if you’d like more information.

  • Leveraging our vast payments experience, we’ve created a Resource Center to share some of our insights and help our clients better understand the world of payments. 

    The Fibonatix Resource Center has a variety of informative and educational content about payments, like blog posts, webinars, and podcast recordings. It’s your opportunity to tap into our knowledge base on payment solutions, eCommerce trends, industry news, and the latest events and developments in FinTech. Additionally, we’ve created a Payments Glossary page for popular payment terms and their definitions.

    Alongside our easily accessible knowledge base, we also offer personal client support. We are a team of humans who care about your business success, and we pride ourselves on our personalised, relationship-focused approach to client support.

Fibonatix Risk Management

  • The “dispute process” refers to the set timeframe a merchant has to reply to, or contest, a cardholder’s chargeback or claim. This involves presenting a case file that includes relevant documents. A merchant usually has 10-15 days from the time they’re notified about the chargeback to present their case and supporting documents. 

    Our expert Dispute team is here to support you through the entire dispute process, with expert guidance and tips on how to prepare your dispute file correctly to increase the chances of a successful dispute.

  • With us, the dispute process is quick and easy and is done from our automated dispute console, located on your account dashboard. The dispute order can be done with the click of a button from the console and the order status can be monitored from there, too, as you upload your documents, submit then for review, and get your dispute successfully submitted. Any problems with your dispute claim are communicated with you via email.

  • We have a large team of payments risk management and compliance experts who advise our clients on risk monitoring and mitigation, chargeback reduction, regulatory requirements and global payments rules. 

    From the onboarding stage through to ongoing monitoring, we help you manage risks effectively, bolster compliance and prevent financial and reputational damage.

Payment Security with Fibonatix

  • Fibonatix follows the accepted industry standards for data protection to protect the personal, identifiable information submitted to our system, both during transmission and once we receive it. 

    You can read our Privacy Policy to get full details of our commitment to keeping your customers’ data safe and protected.

  • Yes! We make sure we meet all of our payment compliance requirements and operate to the most stringent data protection standards. Therefore, Fibonatix is a PCI-DSS Level 1 compliant payment services provider.

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Are my customers’ private details safe?

Fibonatix follows the accepted industry standards of data protection to protect the personal, identifiable information submitted to us, both during transmission and once we receive it. Read our Privacy Policy to get full details of our commitment to keeping your customers’ data protected.

Is Fibonatix PCI compliant

Of course, we make sure we meet all of our compliance requirements and operate to the most stringent data protection standards. Therefore, Fibonatix is PCI-DSS Level 1 compliant.

What is the dispute process?

A dispute process is when a merchant has a time frame to reply to or represent a case to contest a cardholder’s chargeback/claim with relevant documents. Usually, merchants have 10-15 days from the chargeback notification to provide supporting documents. Our dispute team will support you throughout the dispute process and increase the level of successfully represented cases.

How do I monitor the dispute process?

The dispute process is quick and easy and is done from our automated dispute console, located on your account dashboard. The dispute order can be done with a click of a button from the console and is monitored with the relevant status from there.

What does Fibonatix’s risk management do for me?

We have a large team of payments compliance and risk management experts, who advise our clients around risk monitoring and compliance, global payments rules and business risk. From the onboarding stage to ongoing monitoring, we can help you mitigate risks, bolster compliance and prevent financial and reputational damage.

Learn more about our Risk Management services.

How can I contact Fibonatix?

We’re always here for you and ready to help!
Send us a message and we’ll get back to you promptly via our Contact page or at hello@fibonatix.com.

How can I become Fibonatix’s introducer?

Once you’ve made the introduction you can remain as little or as much involved as you want. Either way, we’ll ensure that any clients you refer to us are well looked after and receive the perfect payment solution to suit their individual business needs.

For more information, head to our dedicated Fibonatix Introducer page or drop us an email at hello@fibonatix.com.

How can I get more information about payments?

With over a decade of experience in payments and a background in payment consultancy, we’ve created a Resource Center to share some of our insights to help merchants better understand the world of payments and how to overcome various challenges.

The Fibonatix Resource Center holds a variety of informative and educational content about payments, such as blog posts, webinars, podcast recordings, and much more. It’s your opportunity to gain knowledge about payment solutions, ecommerce trends, industry news, and the latest events and developments in Fintech.

In addition to that, you can also have a look at our Glossary page and get to know the popular terms used in the payments world.

How can I open a payment processing account?

Whether you want to open a processing account or an APM account, we make sure that it’s as simple and efficient as possible. Opening an account depends on your business – once you have all the necessary business documents readily available, the rest of the process is on us.

Get in touch with us to learn more about opening a payment processing account.

In which countries does Fibonatix operate?

In terms of B2B, we operate in EEA countries. For B2C, we support countries all over the world.

Which currencies does Fibonatix support?

Our payment solutions support over 150 currencies worldwide.

Which payment methods does Fibonatix support?

Fibonatix supports a wide range of payment methods, including card and non-card presence. We support card payments via Mastercard, Maestro, Visa and American Express, plus alternative payment methods (APMs) such as Apple Pay, Skrill and Rapid Transfer.

You can read more about our payment processing solutions here.

Where can I see my payments and transactions?

All your data is displayed in a user-friendly and simple navigation account dashboard. For existing clients, please log in to your account here: https://paragon.online/login

How do I add Fibonatix to my website?

By one integration to Fibonatix’s payment gateway. You’re welcome to view our API here

What kind of reporting can I receive?

Reports are provided on a monthly and weekly basis. Most of them can be generated from our transaction dashboard system.
Each week you will receive the “weekly financial statement” – listing of all the processing data of the last cycle, including turnover, chargebacks, refunds and fees.
Once a quarter you will receive an “Approval Ratio” report – a statistical breakdown of all transactions for the calendar month, the percentage of successful transactions relative to rejected transactions, conclusions and steps that can be taken to help you grow your business.

How long does the onboarding process takes?

The onboarding process varies according to many parameters, i.e. the type of merchant and its business model, the industry, the complexity of the business, etc. On average, onboarding takes up to 21 days.

What is the Fibonatix pricing?

Our pricing varies depending on various parameters, such as your business type, the risk level, business maturity, target markets, etc. For further information please contact us here or at hello@fibonatix.com.

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