FIBONATIX FAQs

Got a question about Fibonatix’s platform and payment solutions? Browse the Fibonatix FAQ and find answers to the most common questions we receive from clients.

Getting Started with Fibonatix

  • Whether you want to open a processing account or an APM account, we make sure that it’s as simple and efficient as possible. It depends on your business’ level of readiness. If you have all the necessary documents available, the rest of the process is on us.

    Get in touch to learn more about opening an account at hello@fibonatix.com.

  • In terms of B2B, we operate in EEA countries. For B2C, we support countries all over the world.

  • Our payment solutions support over 150 currencies worldwide.

  • Fibonatix supports a wide range of payment methods, including card and non-card presence. We support card payments via Mastercard, Maestro, Visa and American Express, plus alternative payment methods (APMs) such as Apple Pay, Skrill and Rapid Transfer. You can read more about our payment processing solutions here

  • The onboarding process varies according to many parameters, i.e. the type of merchant and its business model, the industry, the complexity of the business, etc. On average, onboarding takes up to 21 days.

  • Our pricing varies depending on various parameters, such as your business type, the risk level, business maturity, target markets, etc. For further information please contact us here or at hello@fibonatix.com.

Your Fibonatix Account

  • All your data is displayed in a user-friendly and simple navigation account dashboard. For existing clients, please log in to your account here: https://paragon.online/login

  • By one integration to Fibonatix’s payment gateway. You’re welcome to view our API here

  • Reports are provided on a monthly and weekly basis. Most of them can be generated from our transaction dashboard system.

    Each week you will receive the “weekly financial statement” – listing of all the processing data of the last cycle, including turnover, chargebacks, refunds and fees.

    Once a quarter you will receive an “Approval Ratio” report – a statistical breakdown of all transactions for the calendar month, the percentage of successful transactions relative to rejected transactions, conclusions and steps that can be taken to help you grow your business.

Collaborating with Fibonatix

  • We’re always here for you and ready to help!

    Send us a message and we’ll get back to you promptly via our Contact page or at hello@fibonatix.com.

  • Being a Fibonatix introducer simply means that you refer clients and business associates to Fibonatix for any of their online payments requirements.
    Once you’ve made the introduction you can remain as little or as much involved as you want. Either way, we’ll ensure that any clients you refer to us are well looked after and receive the perfect payment solution to suit their individual business needs. For more information, head to our dedicated Fibonatix Introducer page or drop us an email at hello@fibonatix.com.

  • With over a decade of experience in payments and a background in payment consultancy, we’ve created a Resource Center to share some of our insights to help merchants better understand the world of payments and how to overcome various challenges.
    The Fibonatix Resource Center holds a variety of informative and educational content about payments, such as blog posts, webinars, podcast recordings, and much more. It’s your opportunity to gain knowledge about payment solutions, ecommerce trends, industry news, and the latest events and developments in Fintech.

    In addition to that, you can also have a look at our Glossary page and get to know the popular terms used in the payments world.

Risk Management

  • A dispute process is when a merchant has a time frame to reply to or represent a case to contest a cardholder’s chargeback/claim with relevant documents. Usually, merchants have 10-15 days from the chargeback notification to provide supporting documents. Our dispute team will support you throughout the dispute process and increase the level of successfully represented cases.

  • The dispute process is quick and easy and is done from our automated dispute console, located on your account dashboard. The dispute order can be done with a click of a button from the console and is monitored with the relevant status from there.

  • We have a large team of payments compliance and risk management experts, who advise our clients around risk monitoring and compliance, global payments rules and business risk. From the onboarding stage to ongoing monitoring, we can help you mitigate risks, bolster compliance and prevent financial and reputational damage. Learn more about our Risk Management services.

Security

  • Fibonatix follows the accepted industry standards of data protection to protect the personal, identifiable information submitted to us, both during transmission and once we receive it. Read our Privacy Policy to get full details of our commitment to keeping your customers’ data protected.

  • Of course, we make sure we meet all of our compliance requirements and operate to the most stringent data protection standards. Therefore, Fibonatix is PCI-DSS Level 1 compliant.

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