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Payment Solutions Driven By Perfection

Dispute Management specialist

Location: Bnei Brak - Israel

Position Overview:

A Dispute Management Specialist is tasked with managing chargeback, fraud, and recall cases. The Dispute Management Specialist can be a full-time position reporting directly to the Dispute Management Team Leader.

Main Responsibilities:

  • Receiving chargeback/fraud/recall notifications from various sources and making sure these are correct and subsequently opening the relevant case in our internal CRM.
  • Communicating with clients via email to regarding the chargeback/fraud/recall notification(s) and ascertaining whether these would be disputed based on the client’s wishes as well as chances of success.
  • Collecting and preparing the necessary documents needed for a successful dispute, preparing the case in accordance with company policy and external standards and submitting the documents to various partners and external parties.
  • Tracking the status of ongoing disputes and creating scheduled reports to reflect all open cases and their status.

Required Skills:

  • Microsoft Office Suite proficient: Outlook (A), Word (A), PowerPoint (A), Excel (B).
  • Linguistic Competence: English (B2).

The ideal candidate will be:

  • Attentive to details.
  • Clear written communication skills.
  • Organized, able to prioritize tasks and meet deadlines.
  • Able to work independently and with minimal guidance.


Please send your CV to: toni.zoaretz@fibonatix.com

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