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Payment Solutions Driven By Perfection

Dispute Management Team Leader

Location: Bnei Brak - Israel

Position Overview:

Dispute Management Team Leader is responsible for ensuring that all disputes are handled on time, without exception. The Dispute Management Team Leader reports directly to the Head of Risk.

Main Responsibilities

  • Ensuring the smooth running of the internal dispute mechanism in an efficient and accurate manner
  • Maintaining good relationships with partners and resolving complicated cases with them and escalating problematic or urgent disputes when necessary
  • Updating the company and all merchants on any changes to the dispute system and implementing changes internally
  • Managing the Dispute Management team and providing training to new employees as well as new merchants
  • Creating and presenting monthly reports reflecting the status of the company’s portfolio and drawing relevant conclusions from the data
  • Continued independent learning in order to achieve expertise in the dispute mechanism rules and procedures according to card scheme regulations

Required Skills:

  • Microsoft Office Suite proficient: Outlook, Word, PowerPoint, Excel
  • Linguistic Competence: English, Hebrew
  • Previous experience with chargeback management
  • Previous experience in managing a small team

The ideal candidate will be:

  • Attention to detail
  • Good written communication skills
  • Organized, able to prioritize tasks and meet deadlines
  • Able to work independently and with minimal guidance

Apply now

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